Terms of service
GENERAL TERMS AND CONDITIONS OF SALE FOR THE COMPANY
General Terms and Conditions of Sale (GTC) for online purchases on the website www.scoprishop.it
Proctor Srl VAT No. 01627940982 VIA GIULIO PASTORE, 4 Lograto (BS) (hereinafter referred to as the Company) invites users to read these General Terms and Conditions of Sale ("GTC"), which govern the purchase of products and the management of orders placed on the site.
ACCEPTANCE OF THE PURCHASE ORDER, CONCLUSION OF THE SALES CONTRACT, AND PRODUCT DELIVERY
1.1 Every order placed on https://priscostore.com implies the conclusion of a sales contract in the Italian language.
1.2 By clicking the "Place Order" button, the customer places a binding order for the items in the virtual shopping cart. Once the order is submitted, the Company will send the customer an order confirmation email.
The sales contract is considered concluded between the Company and the customer when the customer receives the order confirmation.
1.3 If the products ordered are not available for reasons beyond the Company's control, the Company must promptly notify the customer. In this case, the Company will have no obligation to deliver the ordered goods unless the Company has assumed the procurement risk for the products that make up the relevant order.
In any case, if the ordered products are not available, the Company will promptly refund any sums already paid by the customer.
1.4 The Company delivers to the Italian and EU territories. If the delivery time is expressed in working days, these are considered to be all days from Monday to Friday, inclusive, excluding any public holidays.
1.5 The Company reserves the unequivocal right to accept or reject the purchase order submitted by the Customer, subject to the conditions of sale. The Company is committed to processing the customer's order or notifying them of any issues without delay and in any case within 7 days from the day following the day on which the customer placed the order.
PRICES, SHIPPING COSTS
2.1 The customer is required to pay the price published on the product page at the time of order submission. The indicated price is final and includes VAT.
2.2 Shipping costs in Italy amount to Euro 5.00 (including VAT) for all orders with a value less than Euro 30.
Shipping costs in the EU amount to Euro 10.00 (including VAT) for all orders with a value less than Euro 60.
2.3 For orders with a value exceeding Euro 30, shipping costs in Italy are borne by the Company.
For orders with a value exceeding Euro 60, shipping costs in the EU are borne by the Company. Shipping costs are always the responsibility of the customer if the order does not exceed the above-mentioned amounts.
PAYMENT
3.1 The Company accepts various payment methods, including, for example, credit card, bank transfer, PayPal, and cash on delivery with an additional fee of €4.
USE OF PROMOTIONAL VOUCHERS
4.1 Promotional vouchers cannot be purchased; they are offered by the Company as part of promotional campaigns and can be used for a limited period.
4.2 Promotional vouchers can only be used once for a single order within the specified validity period. It may not be possible to use promotional vouchers for the purchase of certain products. Promotional vouchers cannot be used for the purchase of gift vouchers. The use of a promotional voucher may be subject to a minimum spending amount.
4.3 The value of the products purchased must be equal to or greater than the value of the promotional voucher. If the value of the promotional voucher is not sufficient to cover the value of the ordered products, the difference can be paid using any of the payment methods accepted as per Article 3. Promotional vouchers are not refundable in cash, and no interest accrues on the credit represented by them. Promotional vouchers will not be refunded if the buyer decides to return all or part of the ordered products.
4.4 Promotional vouchers can only be used if the order is completed; they cannot be used retroactively and cannot be transferred to third parties. Unless otherwise specified by the Company, multiple promotional vouchers cannot be combined for the same order.
4.5 If, during the order process, the customer has used a promotional voucher, and if the total order value, due to the customer's withdrawal, falls below the value of the promotional voucher, the Company reserves the right to invoice the original price of the merchandise that remains in the customer's possession.
RIGHT OF WITHDRAWAL
5.1 The customer has the right of withdrawal, which can be exercised within 15 days from the receipt of the purchased goods.
The customer must communicate their return request to the email address assistenza@proctorsrl.it.
The shipment should be sent to the following address: PROCTOR SRL via Giulio Pastore, 4 25030 Lograto (BS).
Shipping costs are the responsibility of the customer.
Information regarding the right of withdrawal (art. 49, paragraph 1, letter (h) of Legislative Decree no. 206/2005, "Consumer Code")
The customer has the right to withdraw from the contract without specifying reasons within 15 days. The withdrawal period expires after 15 days from the day on which the customer or a third party other than the carrier and designated by the customer acquires physical possession of the last ordered item. In the case of a contract concerning multiple goods ordered by the customer in a single order and delivered separately, the 15-day period starts from the day on which the customer or a third party designated by the customer, other than the carrier, acquires physical possession of the last item.
To exercise the right of withdrawal, it is necessary to inform the Company of the decision to withdraw from the contract through any explicit statement to the email address assistenza@proctorsrl.it.
For this purpose, it is possible, but not obligatory, to use the standard text specified in point 6.3. If the customer chooses not to use this text, they must provide any other explicit statement of their decision to withdraw from the contract.
The withdrawal deadline is considered met if the customer sends their statement before the 15-day deadline from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last ordered item. In the case of a contract for multiple goods ordered by the customer in a single order and delivered separately, the 15-day period starts from the day on which the customer or a third party designated by the customer, other than the carrier, acquires physical possession of the last item.
5.2 Effects of withdrawal
Following the withdrawal from this contract, the Company will refund all payments made by the buyer, including delivery costs (except for any additional costs arising from the choice of a different type of delivery than the standard one offered by the Company).
Such refunds will be made using the same payment method used by the customer for the purchase unless otherwise agreed. In any case, the customer will not incur any costs as a result of such reimbursement. The refund may be withheld until the Company has received the returned products or until the customer has demonstrated the shipment of the goods, whichever is earlier.
The customer is required to return or deliver the products without undue delay and, in any case, within 15 days from the day they communicated their decision to withdraw from the sales contract.
The Products must be returned:
- properly packaged in their original packaging, undamaged, not ruined, or soiled, and equipped with any accessories, instructions for use, and documentation. In the event of the original packaging being lost, the Customer must, at their own expense, arrange for its replacement in order to proceed with the return of the Products;
- with the transport document (included in the original packaging) to allow the Company to identify the customer (order number, name, surname, and address);
- without any signs of use other than those compatible with performing a normal test of the article (they must not show any signs of prolonged use or use exceeding the time necessary for a test and must not be in a condition that would prevent their resale).
If the returned product does not comply with the above requirements or if it invokes the exception to the right of withdrawal mentioned in paragraph 6 in relation to sealed products, the withdrawal will not be effective.
The costs of returning the goods are borne by the Company if the customer uses the return documents provided by the Company and ships the goods from the country where the delivery took place. Otherwise, return costs will be borne by the customer. The customer is responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products themselves.
STANDARD WITHDRAWAL FORM
The customer who wishes to withdraw from the contract may use the following standard text:
I/we (*) hereby notify the withdrawal from my/our (*) contract for the purchase of the following goods/services (*) - ordered on (*) / received on (*) - name of the buyer(s) - address of the buyer(s) - date
(*) Delete unnecessary wording
Proctor Srl - via Giulio Pastore 4 Lograto (BS) VAT No. 01627940982
REFUNDS
Invoices will be issued in electronic format.
6.1 Refunds are credited directly to the account or payment method used for the purchase. For payments made by bank transfer, the refund will be made to the account used for payment. For payments made via PayPal or credit card, the refund will be made to the PayPal account or credit card. For payments made in cash on delivery, the refund will be made either to the customer's designated bank account or by crediting the customer's account. If a gift voucher was used for the order, the Company will credit the corresponding amount to the customer's account.
CUSTOMER SERVICE
For any questions, please contact us via email at assistenza@proctorsrl.it.
APPLICABLE LAW
8.1 These GTC and sales contracts are governed by Italian law (in particular, the Consumer Code - which regulates distance contracts in Articles 46 to 67 - and Legislative Decree No. 70 of 09/04/2003 on electronic commerce) and must be interpreted accordingly.
Best regards,
Proctor Srl